90-Day Parts and Labor Warranty Policy

Effective Date: July 27, 2021

At Repairful Appliance, LLC, we stand by the quality of our appliance repair services. We are committed to ensuring customer satisfaction by providing a comprehensive 90-day parts and labor warranty for all repairs performed by our certified technicians. This policy outlines the terms and conditions of the warranty to ensure transparency and reliability in our services.

I. Warranty Coverage:

• Parts: This warranty covers any defective or malfunctioning parts installed during the repair service. If a replaced part is found to be faulty within 90 days from the date of the original repair, we will replace it at no additional cost.
• Labor: We guarantee the labor performed by our technicians for a period of 90 days. If a problem arises due to the service provided, we will rectify it without any labor charges during this warranty period.

II. Exclusions:
This warranty does not cover:

A. Misuse or Abuse:

1. Damages resulting from improper use, abuse, negligence, or unauthorized modifications to the appliance.

B. Non-Compliance:

1. Failures due to not following the manufacturer’s guidelines, including installation, operation, and maintenance instructions.

C. Pre-existing Conditions:

1. Issues with parts not replaced during the repair or problems unrelated to the repair service.

D. Acts of Nature:

1. Damages caused by acts of nature, including but not limited to, fire, flood, earthquakes, storms, lightning, pests, and critters.

III. Claim Process:
A. To initiate a warranty claim, the customer must provide the original repair invoice and notify us of the issue within the warranty period.
B. Our customer service team will coordinate with the customer to schedule an appointment for an inspection by our authorized technician.
C. If the issue is determined to be covered by the warranty, we will proceed with the repair or replacement of the defective parts, as necessary.

IV. Customer Responsibilities:
Promptly report any issues covered by the warranty to Repairful Appliance, LLC within the warranty period. Provide access to the appliance and necessary documentation to process the warranty claim.

V. Warranty Limitations:
A. This warranty is non-transferable and applies only to the original customer who purchased the repair service.
B. The maximum liability of Repairful Appliance, LLC under this warranty is limited to the cost of the original repair
service.
C. Any warranty claim does not extend or renew the warranty period.
D. Resolution under Warranty:
1. If the reported issue is deemed to be covered under warranty, we will undertake the necessary repairs or replacements at no additional cost to the customer.
2. The warranty does not extend or renew for additional periods following a warranty claim.
E. Voiding of Warranty:
1. Any attempt by the customer or a third party to repair or modify the appliance after our initial service, without our prior consent, will void the warranty.
F. Modifications to Warranty Policy:
1. Repairful Appliance, LLC reserves the right to modify or amend this warranty policy at any time. Any changes will be effective upon posting the updated policy on our website.

Repairful Appliance, LLC reserves the right to modify or amend this warranty policy at any time. Any changes will be effective upon posting the updated policy on our website.

By choosing Repairful Appliance, LLC for your appliance repair needs, you acknowledge and agree to the terms and conditions outlined in this 90-Day Parts and Labor Warranty Policy.

For inquiries or warranty claims, please contact our customer service team at (352) 399-8247 or email us at
repairful@repairfulappliance.com

IV. Exclusions:
A. Our 30-day warranty provides extensive coverage, but it’s important to be aware of certain exclusions that are not covered by the warranty. The following situations and circumstances are excluded from the warranty:
B. Misuse or Abuse:
1. Any damages caused by deliberate misuse, abuse, mishandling, improper storage, or neglect of the appliance.
C. Improper Installation or Maintenance:
1. Damages resulting from incorrect installation, inadequate maintenance, or failure to follow the manufacturer’s instructions regarding usage, care, and maintenance of the appliance.
D. Unauthorized Repairs or Modifications:
1. Damages caused by unauthorized repairs, attempted repairs, alterations, or modifications made by anyone other than authorized service personnel from Repairful Appliance, LLC.
E. External Factors:
1. Damages caused by external factors such as power surges, electrical issues, inadequate power supply, or usage with incorrect voltage or frequency.
F. Non-Standard Use:
1. Any damages resulting from using the appliance for purposes other than its intended use or usage in non-standard environments.
G. Acts of Nature:
1. Damages resulting from unpredictable and uncontrollable acts of nature, including but not limited to fires, floods, earthquakes, lightning strikes, storms, or other natural disasters.
H. These exclusions are important to ensure responsible use of the appliance and to maintain the warranty’s integrity. It’s essential to follow the guidelines provided in the user manual and exercise caution to prevent any circumstances that could lead to these exclusions.
I. Claim Procedure:
1. To make a warranty claim, please contact our customer service team within the 30-day warranty period, providing the original sales receipt as proof of purchase. Our team will guide you through the claims process and ensure your concerns are addressed in a timely manner.
J. Contact Information:
1. For warranty claims and inquiries, reach us at (352) 399-8247 or email us at repairful@repairfulappliance.com.
2. We are committed to providing reliable appliances and offering you a worry-free experience during the crucial first month of using your appliance. Our 30-day warranty is designed to stand as a testament to the quality of our products. While certain exclusions apply, our goal is to ensure that your appliance operates as intended and meets your expectations for functionality and performance.

V. Claim Procedure:
A. If you encounter any issues with your appliance during the 30-day warranty period, we encourage you to initiate a warranty claim to have the matter addressed promptly. Follow these steps to make a warranty claim:
B. Contact Customer Service:
1. Reach out to our dedicated customer service team through the provided contact information within the 30-day warranty period. You can do this via phone, email, or any other method specified for warranty claims.
C. Provide Necessary Information:
1. When contacting customer service, please provide the following information:
2. Your full name and contact details.
3. Date of purchase and proof of purchase (original sales receipt).
4. Appliance model and serial number (if applicable).
5. A detailed description of the issue or defect you’re experiencing.
D. Assessment and Authorization:
1. Our customer service team will guide you through the initial assessment process. Depending on the nature of the issue, we may request further information, photos, or videos to better understand the problem.
E. Service or Replacement Authorization:
1. After the assessment, if a repair is deemed feasible, we will schedule a service appointment with one of our authorized service technicians. If a repair is not viable or economical, and the appliance is within the warranty terms, we may authorize a replacement.
F. Repair or Replacement:
1. If a repair is authorized, our service team will coordinate a convenient service appointment. If a replacement is authorized, we will provide instructions for the exchange or replacement process.
G. Completion and Feedback:
1. After the service or replacement is completed, we appreciate your feedback on the experience. Your feedback helps us continually improve our products and services.
Please note:
2. The warranty claim must be initiated within the 30-day warranty period to be eligible for coverage.
3. Any repairs or replacements will be carried out in accordance with the terms and conditions of the warranty.
H. Contact Information:
1. For warranty claims and inquiries, reach us at (352) 399-8247 or email us at repairful@repairfulappliance.com.
2. We are dedicated to providing excellent customer service and ensuring that your warranty claim is handled efficiently and professionally. Your satisfaction is our priority, and we aim to resolve any concerns you may have in a timely and satisfactory manner.

VI. Resolution Process:
A. We are committed to ensuring a smooth and effective resolution of warranty claims to guarantee your satisfaction. Our resolution process follows a structured approach to address your concerns in a timely and efficient manner:
B. Claim Verification:
1. Upon receiving your warranty claim, our customer service team will verify the provided information and review the details of the issue you’re experiencing with your appliance.
C. Assessment and Diagnosis:
1. If needed, we may require additional information, photos, or videos to better understand the issue. In some cases, a technical assessment by our authorized service technicians may be scheduled to diagnose the problem accurately.
D. Determination of Resolution:
1. Based on the assessment and diagnosis, we will determine the appropriate resolution:
2. Repair: If the issue is repairable and falls within the warranty coverage, we will schedule a repair service. The repair will be conducted by our authorized service technicians using genuine replacement parts.
3. Replacement: If the appliance is deemed irreparable or the cost of repair exceeds the appliance’s value, and it’s within the warranty terms, we will authorize a replacement. We will provide instructions for the exchange or replacement process.
E. Execution of Resolution:
1. Repair: If a repair is authorized, our service team will coordinate a convenient service appointment with one of our authorized service technicians. The repair will be conducted, aiming to restore the
appliance to its optimal functionality.
2. Replacement: If a replacement is authorized, we will provide guidance on the process to exchange or replace the appliance, ensuring a seamless transition to a fully functional replacement.
F. Completion and Feedback:
1. After the resolution is executed, we highly value your feedback on the experience. Your feedback helps us continually improve our products and services, ensuring a better customer experience.
Please note:
The resolution process will be conducted in accordance with the terms and conditions of the warranty. Any repairs or replacements will be carried out using genuine parts and in compliance with relevant industry standards.
2. Contact Information:
For warranty claims and inquiries, reach us at (352) 399-8247 or email us at repairful@repairfulappliance.com.
We are dedicated to providing excellent customer service and ensuring a satisfactory resolution for your warranty claim. Our goal is to address your concerns professionally and promptly, ensuring that your appliance operates as intended, providing you with the performance and reliability you expect.

VII. Customer Responsibilities:
As a valued customer, your responsibilities play a crucial role in maintaining the validity of the warranty and ensuring a positive experience with your appliance. We outline the following customer responsibilities:
A. Proper Usage and Care:
1. It’s essential to use the appliance in accordance with the guidelines and instructions provided in the user manual. Avoid usage beyond the specified parameters to prevent potential damage.
B. Regular Maintenance:
1. Perform regular maintenance tasks as outlined in the user manual. This may include cleaning, lubricating, or other preventive measures to keep the appliance in optimal condition.
C. Safe Handling:
1. Handle the appliance with care, avoiding any rough handling, dropping, or other actions that could cause physical damage.
D. Timely Reporting of Issues:
1. In the event of any malfunction, defect, or issue with the appliance, promptly report it to our customer service team within the warranty period. Timely reporting ensures that necessary action can be taken to address the concern.
E. Accessories and Modifications:
1. Use only authorized accessories and parts recommended by the manufacturer. Avoid making any unauthorized modifications, alterations, or repairs to the appliance, as this could void the warranty.
F. Secure Installation:
1. Ensure that the appliance is installed in a safe and secure manner, following the installation instructions provided. If professional installation is required, seek the services of authorized technicians.
G. Provide Access for Repairs:
1. If a repair is authorized under the warranty, provide our authorized service technicians with access to the appliance for the necessary repairs to be carried out.
H. Safe Storage:
1. If storing the appliance for an extended period, ensure it is stored in a clean, dry, and secure environment, following any storage guidelines provided in the user manual.
2. Adhering to these customer responsibilities is essential for maintaining the warranty’s validity and ensuring that your appliance operates optimally throughout its lifespan. Your proactive approach to proper usage, care, and timely reporting of issues is fundamental to a successful warranty experience.
I. Contact Information:
1. For warranty claims and inquiries, reach us at(352) 399-8247 or email us at repairful@repairfulappliance.com. Feel free to contact us if you have any questions regarding your responsibilities or need assistance with proper appliance usage and care.
2. Your satisfaction is important to us, and we appreciate your cooperation in fulfilling these responsibilities to ensure a smooth and satisfactory ownership experience with your appliance.

VIII. Disclaimer:
A. The information provided in this Warranty Policy is for general informational purposes only and does not constitute professional advice. While we strive to ensure the accuracy and completeness of the information presented, we make no warranties, express or implied, about the reliability, suitability, or availability of the information, products, services, or related graphics contained in this policy. Any reliance you place on this information is at your own risk.
B. Modifications to Policy:
1. Repairful Appliance, LLC reserves the right to modify or amend this warranty policy at any time without prior notice. Changes may be made to the terms and conditions herein to reflect updates in warranty offerings, business practices, or legal requirements.
C. Statutory Rights:
1. This warranty policy does not affect the statutory rights of the customer as provided by applicable consumer protection laws and regulations. Your statutory rights regarding the purchase and use of the appliance remain unaffected.
D. Third-Party Products and Services:
1. Any mention of third-party products, services, or companies within this policy is for informational purposes only and does not imply endorsement or recommendation. We are not responsible for the content or actions of these third parties.
E. Limitation of Liability:
1. In no event shall Repairful Appliance, LLC be liable for any direct, indirect, incidental, consequential, special, or punitive damages, or any damages whatsoever, arising out of or in connection with the use or misuse of our products or services.
F. No Warranty of Uninterrupted Service:
1. Repairful Appliance, LLC does not warrant that the products, services, or features associated with the appliance will be uninterrupted, error-free, or free of defects, nor does it guarantee the correction of any defects.
G. Usage Compliance:
1. The customer is responsible for ensuring that the use of the appliance complies with local laws, regulations, and safety standards. Repairful Appliance, LLC is not liable for any non-compliance issues.
2. By using our products or services, you acknowledge and agree to the terms and conditions outlined in this Warranty Policy. It is important to carefully read and understand these terms, as they govern your relationship with Repairful Appliance, LLC regarding the warranty for the appliance.
H. Contact Information:
1. If you have any questions or concerns about this disclaimer or our Warranty Policy, please feel free to contact us at (352) 399-8247 or email us at repairful@repairfulappliance.com.
2. We appreciate your understanding and cooperation regarding the content and disclaimers provided in this policy. Your satisfaction and comprehension of our terms are vital to ensuring a positive experience with our warranty offerings and products.

Terms and Conditions

I. Introduction:
A. These terms and conditions (hereinafter referred to as “Terms”) constitute a legally binding agreement between Repairful Appliance, LLC, a company registered under the laws of Florida State, having its principal place of business in Ocala, FL 34473 (hereinafter referred to as “the Company,” “we,” “us,” or “our”), and the individual or entity availing appliance repair services (hereinafter referred to as “the Customer,” “you,” or “your”).
B. These Terms govern the rights and obligations of the Customer and the Company in relation to the provision of
appliance repair and related services (hereinafter collectively referred to as “Services”).
C. By engaging the Services provided by the Company, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you may refrain from using our Services.
D. The Company reserves the right to amend, modify, or update these Terms at any time without prior notice. Any changes to these Terms will be effective immediately upon posting on our official website. It is your responsibility to review these Terms periodically for updates.

II. Service Description:
A. The Company offers professional appliance repair services for a wide range of household and commercial appliances. Our skilled and certified technicians are trained to diagnose, repair, maintain, and install various types of appliances, including but not limited to refrigerators, washing machines, dryers, ovens, microwaves, dishwashers, stoves, air conditioners, and more.
B. Our Services include, but are not limited to:
1. Diagnosis and Troubleshooting:
a) Comprehensive assessment and identification of appliance issues to determine necessary repairs.
2. Repairs and Replacements:
a) Skilled repairs of malfunctioning or broken appliance parts, and replacement of faulty components with genuine, high-quality parts.
3. Maintenance and Tune-ups:
a) Regular maintenance checks, cleaning, and tune-ups to ensure optimal performance, energy efficiency, and longevity of appliances.
b) Installations and Set-ups: Professional installation and set-up services for new appliances to guarantee proper functioning and safety.
4. Emergency Repairs:
a) Prompt and efficient emergency repair services to address urgent appliance malfunctions.
C. Our technicians utilize advanced tools, diagnostic equipment, and industry-standard practices to deliver effective and reliable appliance repair solutions.
D. We are committed to providing a seamless customer experience. Our service is designed to minimize inconvenience and ensure that your appliances are back in operation as quickly as possible.

III. Service Process:
A. Request for Service:
1. Customers can initiate a service request through multiple channels, such as our official website, phone, email, or walk-ins at our office. Our website offers a user-friendly interface where customers can provide essential details about the appliance and the issues they are encountering. Alternatively, they can speak with our customer service representatives directly to request service.
B. Service Request Review:
1. Upon receiving a service request, our customer service team promptly reviews the provided information. They gather essential details about the appliance, its make and model, the reported issue, and any relevant history. This information helps us assess the required expertise and resources for the service.
C. Cost Estimate and Appointment Scheduling:
1. Based on the information gathered, we provide customers with a detailed cost estimate for the repair or service. The estimate covers the service charge, estimated cost of parts (if needed), labor costs, and any other applicable fees.
2. Once the estimate is approved by the customer, we coordinate with them to schedule a suitable appointment time. We strive to accommodate the customer’s preferences to ensure a convenient service experience.
3. Pre-service Preparations:
Ahead of the scheduled appointment, our team prepares the necessary tools, equipment, and potential replacement parts based on the information provided during the service request review. This preparation ensures that our technicians are well-equipped to handle the service efficiently.
D. On-site Visit and Diagnosis:
1. On the agreed appointment date and time, our certified technician arrives at the customer’s location. The technician conducts a comprehensive diagnosis of the appliance, assessing its overall condition, identifying the root cause of the issue, and determining the appropriate repair or service needed.
E. Service Execution:
1. Based on the diagnosis, the technician proceeds with the required repairs, replacements, or maintenance. Our technicians use advanced tools and genuine replacement parts to ensure the highest quality of repair. They also adhere to safety protocols and industry standards throughout the service.
F. Testing and Quality Assurance:
1. After completing the repairs, the technician thoroughly tests the appliance to verify that the issue has been successfully resolved and that the appliance is functioning correctly. This testing includes operational checks and performance evaluations to ensure the repair meets our quality standards.
G. Customer Satisfaction and Payment:
1. The technician provides a detailed overview of the repairs conducted and ensures that the customer is satisfied with the service. Any additional recommendations or post-service care instructions are communicated.
2. The final service invoice is presented to the customer, summarizing the charges for labor, parts, and any other applicable fees. Payment is then settled following the agreed terms through various payment options.
H. Post-service Follow-up:
1. After the service, we conduct a follow-up with the customer to gather feedback on their service experience and address any additional inquiries they may have. We value customer feedback as it helps us continually improve our services.

IV. Pricing and Payment:
A. Pricing Structure:
1. Our pricing is determined based on several factors, including the type of appliance, the nature and complexity of the repair or service needed, the cost of any replacement parts required, and the labor involved.
2. The service charge covers the technician’s visit, diagnosis, and an initial assessment of the appliance. This charge is non-refundable and is due regardless of whether the customer proceeds with the repair or service.
B. Cost Estimate and Transparency:
1. Once the technician has diagnosed the appliance and identified the necessary repairs, we provide the customer with a detailed cost estimate. The estimate includes a breakdown of the costs, including labor, parts, taxes, and any other applicable fees.
2. We believe in complete transparency, and our customers are informed of the estimated costs upfront to ensure they have a clear understanding of the financial implications before proceeding.
C. Approval and Commencement of Service:
1. The customer’s approval is sought before any repairs or services are initiated. No work is performed until the estimate is approved by the customer. If the customer declines the estimate, only the service charge is applicable.
2. Upon receiving approval, our technicians proceed with the repair or service using genuine replacement parts and the highest standards of workmanship.
D. Additional Costs:
1. If additional issues or required repairs are identified during the service that were not initially anticipated, the technician will communicate the findings and provide an updated cost estimate for the customer’s approval before proceeding with the additional work.
E. Payment Methods:
1. We accept various payment methods for the customer’s convenience, including credit cards, debit cards, cash, and electronic funds transfers (EFT).
2. Payments are due upon completion of the repair or service. For larger projects or specialized services, we may require a deposit or partial payment before initiating the service.
F. Invoicing and Receipts:
1. A detailed invoice is provided to the customer upon completion of the service. The invoice includes a breakdown of all charges and a summary of the work performed.
2. Payment receipts are issued for all transactions, ensuring a transparent record of the payment.
G. Dispute and Resolution:
1. If a customer has concerns regarding the invoiced amount or the quality of the service provided, they are encouraged to promptly contact our customer service team to discuss the matter and seek resolution.

V. Cancellation and Rescheduling:
A. Cancellation Policy:
1. We understand that circumstances may arise where a scheduled service needs to be canceled. We kindly request that customers provide at least a 24-hour notice of any cancellations.
2. If the customer wishes to cancel a scheduled service, we appreciate their prompt notification. Failure to provide at least a 24-hour notice may result in a cancellation fee, which will be communicated to the customer.
B. Rescheduling Policy:
1. Customers may reschedule their appointments based on availability and without incurring any additional charges. We strive to accommodate rescheduling requests to the best of our ability to ensure a convenient service experience.
2. To reschedule an appointment, customers are encouraged to contact our customer service team at least 24 hours prior to the original appointment time.
C. Exceptional Circumstances:
1. We understand that unforeseen circumstances may require last-minute cancellations or rescheduling. In exceptional cases, such as emergencies or unavoidable situations, we encourage customers to reach out to us as soon as possible, and we will work with them to find a suitable solution.
D. Cancellation or Rescheduling by the Company:
1. In the event that the Company needs to cancel or reschedule a customer’s appointment due to unforeseen circumstances, we will promptly notify the customer and work with them to arrange a new appointment at their earliest convenience.

VI. Warranty:
A. Parts:
1. This warranty covers any defective or malfunctioning parts installed during the repair service. If a replaced part is found to be faulty within 90 days from the date of the original repair, we will replace it at no additional cost.
B. Labor:
1. We guarantee the labor performed by our technicians for a period of 90 days. If a problem arises due to the service provided, we will rectify it without any labor charges during this warranty period.
C. Exclusions:
1. This warranty does not cover:
a) Misuse or Abuse:
(1) Damages resulting from improper use, abuse, negligence, or unauthorized modifications to the appliance.
b) Non-Compliance:
(1) Failures due to not following the manufacturer’s guidelines, including installation, operation, and maintenance instructions.
c) Pre-existing Conditions:
(1) Issues with parts not replaced during the repair or problems unrelated to the repair service.
d) Acts of Nature:
(1) Damages caused by acts of nature, including but not limited to, fire, flood, earthquakes, storms, lightning, pests, and critters.
D. Claim Process:
1. To initiate a warranty claim, the customer must provide the original repair invoice and notify us of the issue within the warranty period.
2. Our customer service team will coordinate with the customer to schedule an appointment for an inspection by our authorized technician.
3. If the issue is determined to be covered by the warranty, we will proceed with the repair or replacement of the defective parts, as necessary.
E. Customer Responsibilities
1. Promptly report any issues covered by the warranty to Repairful Appliance, LLC within the warranty period.
2. Provide access to the appliance and necessary documentation to process the warranty claim.
F. Warranty Limitations:
1. This warranty is non-transferable and applies only to the original customer who purchased the repair service.
2. The maximum liability of Repairful Appliance, LLC under this warranty is limited to the cost of the original repair service.
3. Any warranty claim does not extend or renew the warranty period.
a) Resolution under Warranty:
(1) If the reported issue is deemed to be covered under warranty, we will undertake the necessary repairs or replacements at no additional cost to the customer.
(2) The warranty does not extend or renew for additional periods following a warranty claim.
b) Voiding of Warranty:
(1) Any attempt by the customer or a third party to repair or modify the appliance after our initial service, without our prior consent, will void the warranty.
c) Modifications to Warranty Policy:
(1) Repairful Appliance, LLC reserves the right to modify or amend this warranty policy at any time. Any changes will be effective upon posting the updated policy on our website.

By choosing Repairful Appliance, LLC for your appliance repair needs, you acknowledge and agree to the terms and conditions outlined in this 90-Day Parts and Labor Warranty Policy.

For inquiries or warranty claims, please contact our customer service team at (352) 399-8247 or email us at repairful@repairfulappliance.com

VII. Liability and Limitation of Liability:
A. Liability:
1. The Company takes every precaution to ensure the accuracy and reliability of the information provided and the services offered. However, we cannot guarantee that all information is error-free, complete, or up-to-date at all times.
2. The Company assumes no liability for any damages, losses, or expenses arising from the use of the information or services provided.
B. Limitation of Liability:
1. In no event shall the Company or its employees be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or in connection with the use or performance of the services.
2. The maximum liability of the Company for any claim, including but not limited to claims arising out of or related to the repair service, shall not exceed the total amount paid by the customer for the specific repair service.
C. Indemnification:
1. The customer agrees to indemnify and hold the Company, its affiliates, employees, and representatives harmless from any claims, damages, costs, or liabilities, including reasonable attorneys’ fees, arising from or related to the customer’s use of the services provided.
D. Assumption of Risk:
1. The customer acknowledges and agrees that the use of our services involves inherent risks. The customer assumes all risks associated with the repair, installation, or maintenance of their appliances, and the Company shall not be liable for any damages or losses resulting from such risks.
E. Exception to Limitations:
1. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the extent permitted by law.

VIII. Privacy and Data Security:
A. Privacy Commitment:
1. Repairful Appliance, LLC is committed to protecting the privacy of our customers and ensuring the confidentiality and security of their personal information.
2. We adhere to applicable data privacy laws and regulations to safeguard customer data and maintain the highest standards of privacy protection.
B. Information Collection and Use:
1. We collect personal information from customers for the sole purpose of providing appliance repair services and related assistance. This information may include names, addresses, contact details, appliance information, and any additional information necessary for service delivery.
2. The collected information is used solely for service fulfillment, appointment scheduling, communication, and warranty-related purposes. We do not share or sell customer information to third parties for marketing or promotional purposes.
C. Data Security Measures:
1. We implement stringent security measures to protect customer data against unauthorized access, disclosure, alteration, or destruction.
2. Access to customer information is restricted to authorized personnel only, and employees are trained on privacy policies and data protection protocols.
D. Data Retention:
1. We retain customer information for the duration necessary to provide the requested service and as required by applicable laws and regulations.
2. Once the data is no longer needed, it is securely disposed of or anonymized to ensure the privacy of our customers.
E. Third-Party Partners:
1. In certain cases, we may engage trusted third-party service providers to assist in service delivery, appointment scheduling, or warranty claims. These partners are contractually bound to maintain the confidentiality and security of customer data and are not allowed to use it for any other purpose.
F. Customer Access and Control:
1. Customers have the right to review, update, or delete their personal information held by the Company. They can request this by contacting our customer service team.
2. Customers can also choose to opt-out of any marketing communications and newsletters.
G. Notification of Data Breach:
1. In the event of a data breach that poses a risk to the privacy and security of customer information, we will promptly notify affected customers and take necessary measures to mitigate the impact of the breach.

IX. Governing Law and Dispute Resolution:
A. Governing Law:
1. These Terms and any dispute or claim arising out of or in connection with these Terms, including non-contractual disputes or claims, shall be governed by and construed in accordance with Florida State laws.
2. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located within Florida State laws, and the parties hereby consent to the personal jurisdiction and venue of these courts.
B. Negotiation and Mediation:
1. In the event of any dispute or claim arising out of or relating to these Terms, the parties agree to negotiate in good faith to resolve the dispute. If informal negotiations fail to resolve the dispute, either party may initiate mediation proceedings by notifying the other party in writing.
2. The mediation shall be conducted by a mutually agreed-upon mediator or, if no agreement can be reached, by a mediator appointed by a court.
C. Arbitration:
1. If the dispute cannot be resolved through negotiation or mediation, both parties agree to submit the dispute to binding arbitration in accordance with the rules of CHAPTER 682 ARBITRATION CODE 2018 Florida Statutes. The arbitration shall be conducted in Florida State.
2. The decision rendered in arbitration shall be final and binding upon both parties. Each party shall bear their own costs associated with the arbitration proceedings, unless otherwise determined by the arbitrator.
D. Exception to Arbitration:
1. Notwithstanding the arbitration clause, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
E. Class Action Waiver:
1. Any claims arising out of or in connection with these Terms must be brought in the parties’ individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

X. Modification of Terms:
A. Right to Modify:
1. The Company reserves the right to modify, amend, or change these Terms at any time, at its sole discretion and without prior notice. The updated Terms will be effective upon posting on our official website.
B. Notification of Changes:
1. Changes to these Terms will be communicated through prominent notice on our website, and the “last updated” date at the top of the document will be revised accordingly.
2. We encourage customers to review the Terms periodically for any updates. Continued use of our services after modifications to the Terms constitutes acceptance of the updated Terms.
C. Material Changes:
1. In the event of material changes to the Terms that significantly affect the rights or obligations of the parties, we may provide additional notice, such as via email, to ensure customers are adequately informed of the changes.
D. No Retroactive Application:
1. Modifications to these Terms will not have a retroactive application and will not affect any rights or obligations that arose prior to the effective date of such modifications.
E. Customer Consent:
1. By continuing to use our services after any modifications to these Terms, customers implicitly agree to abide by the updated Terms.